DELIVERY AND SHIPPING POLICY
1. SUBJECT
This Delivery and Shipping Policy has been prepared to explain the principles governing the preparation, dispatch, delivery process, shipping charges, and circumstances that may arise during delivery in relation to orders placed through the habbyaccessories.com.tr website operated by Habby Accessories.
Customers who place an order through habbyaccessories.com.tr shall be deemed to have accepted the delivery and shipping conditions set out in this Policy.
2. ORDER PREPARATION PROCESS
Orders are processed after payment approval has been received.
Products that are in stock are prepared and handed over to the shipping company as soon as reasonably possible. Order preparation times may vary depending on product availability, order volume, the nature of the product, and operational processes.
Preparation and delivery times for custom production, custom dimensions, custom colors, custom cutting, samples, or wholesale orders may be determined separately. For such orders, the production process is planned according to the lead time communicated to the customer.
3. DELIVERY TIME
Delivery times may vary depending on the delivery address, the operational processes of the shipping company, public holidays, weekends, weather conditions, regional workloads, and force majeure events.
The delivery time for orders handed over to the shipping company may vary according to the relevant carrier’s distribution schedule and the delivery address.
Habby Accessories takes reasonable care to hand orders over to the shipping company on time. However, Habby Accessories shall not be held responsible for delivery delays caused by the shipping company, the recipient, or force majeure events.
4. DELIVERY ADDRESS
Orders are shipped to the delivery address provided by the customer during the order process.
The customer confirms that the delivery address, telephone number, email address, and billing information provided are accurate and complete. The customer shall be responsible for delivery delays, failed deliveries, or additional shipping charges arising from incomplete or incorrect information.
If the delivery address needs to be changed after the order has been placed, the customer must contact Habby Accessories as soon as possible. Once the order has been handed over to the shipping company, any address change shall be subject to the carrier’s rules and procedures.
5. SHIPPING COMPANY
Orders are shipped through a carrier contracted by Habby Accessories or another transportation provider considered appropriate.
Habby Accessories reserves the right to use a different carrier depending on operational requirements, the delivery region, the nature of the product, or the service availability of the shipping company.
6. SHIPPING CHARGES
Shipping charges may vary depending on the total order value, the weight and volume of the products, the delivery address, and applicable promotional conditions.
Where applicable, the shipping charge will be displayed to the customer during checkout.
Free-shipping promotions may be offered during certain periods or for orders above a specified value. Such promotions shall apply only where the relevant promotional conditions are met.
Shipping charges and free-shipping conditions may be updated by Habby Accessories.
7. FREE SHIPPING
Where a free-shipping promotion is available, the applicable conditions will be stated on the checkout page or in the relevant promotional announcement.
Free shipping shall apply only to orders that meet the specified conditions.
If an order cancellation, partial return, or product return causes the order total to fall below the free-shipping threshold, the shipping charge may be deducted from the refund amount.
8. SHIPMENT TRACKING
Once an order has been handed over to the shipping company, tracking information may be provided to the customer where available.
Shipment tracking information may be shared by email, SMS, the customer account, or the order details page.
The status of the shipment may be tracked using the tracking number through the relevant shipping company’s website or customer service channels.
9. INSPECTION AT DELIVERY
The customer should inspect the shipping package when receiving the order.
If the package appears damaged, crushed, torn, opened, wet, or incomplete, it is recommended that a damage report be prepared in the presence of the delivery representative before the package is accepted.
If a damaged package has already been accepted, the customer should notify Habby Accessories as soon as possible and provide photographs of the product and packaging.
10. DAMAGED, INCOMPLETE, OR INCORRECT DELIVERY
If the delivered product is damaged, incomplete, incorrect, or defective, the customer should contact Habby Accessories as soon as possible.
Providing the following information will help the matter be resolved more quickly:
Full name or company name
Order number
Delivery date
Description of the issue
Photographs of the product and shipping package
Contact information
Habby Accessories will review the notification and inform the customer of the available resolution, which may include replacement, return, shipment of missing products, or another appropriate remedy.
11. UNDELIVERABLE ORDERS
An order may not be delivered if the customer is unavailable at the address, provides an incorrect or incomplete address, cannot be reached by telephone, or due to the delivery procedures of the shipping company.
Depending on the carrier’s procedures, undeliverable orders may be held at a branch for a limited period or returned to Habby Accessories.
Additional shipping charges arising from orders that are returned due to reasons attributable to the recipient may be charged to the customer.
12. COLLECTION FROM A SHIPPING BRANCH
Depending on the carrier’s procedures, orders may be collected from a shipping branch.
Shipments collected from a branch shall be subject to the collection period and procedures determined by the relevant shipping company. Shipments not collected within the applicable period may be returned to Habby Accessories.
13. INTERNATIONAL DELIVERY
Whether international delivery is available through habbyaccessories.com.tr should be confirmed during the order process or through customer service.
For international shipments, shipping charges, delivery times, customs duties, import costs, and additional charges may vary by country.
The customer is responsible for the laws of the destination country, customs procedures, and any additional taxes, duties, or expenses arising from international delivery.
14. DELIVERY OF WHOLESALE AND CUSTOM ORDERS
Delivery times for wholesale sales, custom production, custom dimensions, custom colors, custom cutting, samples, or orders prepared according to the customer’s instructions may differ from those applicable to standard products.
For such orders, the production, packaging, and shipment process is planned according to the nature of the order.
The delivery date may vary depending on product quantity, production workload, raw-material availability, and transportation conditions.
15. FORCE MAJEURE
Natural disasters, adverse weather conditions, epidemics, war, strikes, lockouts, decisions of public authorities, transportation disruptions, operational interruptions affecting shipping companies, infrastructure problems, and similar circumstances beyond the control of the parties shall be regarded as force majeure events.
Delivery delays may occur in the event of force majeure. In such circumstances, Habby Accessories will endeavor to inform the customer as soon as reasonably possible.
16. CONTACT
For questions regarding delivery and shipping, you may contact us through the following channels:
Address: Fevzi Çakmak Mah., Osmangazi Cad., 2088. Sk. No: 9, Ground Floor
Telephone: 0850 532 13 31
Email: info@habbyaccessories.com
17. EFFECTIVE DATE
This Delivery and Shipping Policy applies to orders placed through the habbyaccessories.com.tr website.
Habby Accessories reserves the right to amend this Policy, provided that any amendments comply with applicable legislation.
Last updated: 9 July 2026